Refund policy
Not feeling it? Get 100% of this month's payment back — as simple as that.
Last updated 21 September 2026
The short version
Full refund for your current billing month
- Ask for a refund at any point during a billing month you've paid for, and we'll refund that month's payment in full.
- No forms, no need to explain why.
How to request a refund
- Email support@websafe.nz from the address on your WebSafe account and tell us you'd like a refund.
- We'll confirm and start the refund, usually within 2 business days.
- Payments are handled by our Merchant of Record, Paddle, so Paddle issues the refund. You can also request one directly through paddle.net using the email address on your receipt.
What happens when you're refunded
- The full amount you paid for that billing month goes back to the payment method you used, including any tax charged. Your bank or card provider may take 5–10 business days to show it.
- Your subscription is cancelled at the same time, so you won't be charged again. Your account stays open and you can delete it at any time from the dashboard.
- If you paid in a currency other than NZD, you're refunded in the currency you paid in. Exchange-rate differences from your bank aren't something we or Paddle control.
Cancelling without a refund
- You can cancel at any time from the billing section of your dashboard. Cancelling stops future charges, and you keep access until the end of the period you've already paid for.
- Our refund covers your current billing month. Earlier months that you've already used aren't refunded, unless the law requires it or we made a mistake, such as charging you twice.
Free trial
There's nothing to refund during the 14-day free trial, because you aren't charged. Nothing is charged when the trial ends unless you've chosen to subscribe.
Charged by mistake or twice?
Email support@websafe.nz and we'll sort it out and refund any payment you didn't intend to make, regardless of when it was taken.
Your legal rights
This policy is in addition to, and doesn't limit, your rights under consumer law, including New Zealand's Consumer Guarantees Act 1993 and any statutory cancellation or "cooling-off" rights where you live.